GET TO KNOW US Since its foundation in 1828 by Pierre-Francois Pascal Guerlain, the House of Guerlain has established itself as an icon within the world of fragrance and beauty; a reputation of unparalleled devotion to luxury, sophistication and elegance that has been handed down from generation to generation. Guerlain was the first to create scientifically-based skincare, kohl eyeliner and mascara and introduced the world to lipsticks. Within over 700 fragrances (several of which are considered masterpieces of perfumery), the Guerlain name has become recognised as a symbol of artistry, superlative quality, impeccable style and ultimate grace. KNOW THE ROLE As a Beauty Consultant for Guerlain, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Guerlain at all times. Responsibilities include: Sales To pro-actively sell Guerlain products and provide a luxury standard of service to customersTo be aware of and achieve or exceed sales targets, as set by your line managerTo pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)KPI: To achieve sales targets Service To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objectionsDemonstrate products on clients by means of flash make-overs and confidently explain the benefits of each productsTo initiate contact with customers and welcome them both on counter and through traffic stoppingTo identify, understand and reformulate the client needsTo develop personal relationships with clients and to gain loyaltyTo educate clients on Guerlain products and the brandKPI: To achieve target for Mystery Shopping General To participate in merchandise management and ensure that it is in line with Corporate guidelinesTo monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levelsTo conduct all assigned operational and administrative tasksTo be a Guerlain brand ambassador and representative at all timesTo adhere to all Company procedures and policies, as outlined in the employee handbookTo build relationships with store management and adhere to all store policies and proceduresTo carry out any additional duties as directed by the management team KNOW WHAT WE'RE LOOKING FOR In order to be successful in this role, you will be: Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.Driven and results orientated; seeking out ways to continually grow the business through events and counter activity.Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.Benefits:Company eventsEmployee discountHealth & wellbeing programmeReferral programme KNOW HOW WE WORK We Drive Creativity and Innovation: Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably. We Go Above and Beyond: As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in to contact with our brands. We Do the Right Thing: We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, and communities and with each other.