A Head of Technical Customer Services is required by Careerwise recruitment to work with a Dublin based aviation industry company.
THE ROLE: Lead the CSM team professionally and disciplinarily in an international environment.
Lead, motivate and develop subordinate employees and carry out individual personnel measures in coordination with the HR department.
Be responsible for and ensure cross-site customer management including account management for individual customers.
Management of customer inquiries and individual contract conclusions.
Optimize and ensure performance parameters (costs, quality and turnaround times) and commercial result.
Initiate measures if necessary and ensure their implementation.
Check cost calculation of work as part of the quotation and recalculation.
Be responsible for and ensure invoice management (approval, complaints etc.).
Be responsible for workload steering of the facility through product request selection and prioritization / coordination between Product Sales, customers and other sites.
Ensure quality assurance and optimization of the process.
REQUIREMENTS: Degree in engineering or business administration.
3-5 years of professional experience in customer service or equivalent.
Very good knowledge of economics and business administration.
Technical understanding and interest.
Good knowledge of internal processes in the field of engine maintenance and repair.
Fluent in English, (German desirable).
Please call Michael OConnor today for further information on or email Career Wise Recruitment (In Search of Excellence) Established in 1999, Career Wise Recruitment specialises in recruitment of management and technical professionals for the life sciences, ICT, engineering, food and agri sectors.
We operate out of multiple locations in Ireland and have offices in Cork, Shannon, Galway, Mayo and Dublin.
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Skills: Technical Engine Aerospace
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Head Of Technical Customer Services
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Head Of Technical Customer Services
Ireland, Dublin, Dublin,
Modified November 30, 2024
Description
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CareerWise Recruitment is one of Irelands leading specialist Technical and Executive Recruitment firms.
Established in 1999, Careerwise provides recruitment services in the areas of Engineering, Supply Chain, Sciences, IT and Accounting & Finance.
Careerwise Recruitment specialises in the multinational sector in Ireland which predominantly encompasses the Medical Device, Sciences/Pharma and ICT industries. We also work into the Indigenous Engineering, Food Processing/Agri and Shared Services sectors.
We operate out of multiple locations in Ireland and have offices in Dublin, Cork, Shannon and Galway, however, our talent reach is global.
Our excellent market expertise, functional acumen and practical knowledge of the strategic and operational requirements of the sectors we operate in gives us the confidence and wherewithal to source, recommend and select candidates that add real value to the recruitment and selection process.
Our robust systems as well as our highly experienced team’s in-depth functional and industry knowledge, acquired and harnessed over many years is our real added-value differentiator.
