Key Account Manager / Customer Services page is loaded Key Account Manager / Customer Services Apply locations Stamullen Co. Meath, IRL Drogheda, IRL time type Full time posted on Posted 30+ Days Ago job requisition id JR102904 Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. We are now looking for a Key Account Manager / Customer Services (Permanent role) to join our team in City North, Ireland. Summary of Objective: Manages designated customer projects and serves as pri m ary relationship point-of-contact to ensure that goals and objectives are acco m plished within prescribed ti m e frame and budget w hile adhering to applicable regulations and protocol require m ents. Supports m aintaining exceptional client satisfaction and superior business perfor m ance metrics. Leads and plays an integral part in individual project success and provides PCI with a co m petitive advantage in long-ter m custo m er management. Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential duties and responsibilities include the following, but other duties may be assigned. Key Responsibilities: Serve as the primary customer contact for activities including sales order entry, order confirmation, and order despatch. Track components to ensure all are on site to pick in good time before planned production. Monitor orders through the plant to ensure production is completed on time, and quality release is achieved as planned. Generate customer invoice/billing including supporting documentation. Monitor monthly sales, sales orders, and forecasts. Create sales v forecast comparisons as required. Manage stock within the customer portfolio (including supplying stock reports to customers). Manage customer expectations and general inquiries. Support customer visits to PCI. Host regular status/progress reviews with the Customer Maintain the relationship with the customer. Acquire a thorough understating of key customer needs. Lead any scope changes to repeat work where appropriate e.g., artwork updates / component changes. Maintain customer files to include price matrix for each customer. Maintain the ERP database - to include latest Technical Agreement, Service Level Agreement, Delivery / Address changes etc. Assist with customer Supply Agreements/Contracts during project development. Interpret and ensure compliance to purchasing authorization from the Supply Agreement. Review and approve internal customer-based specifications for packaging components and processes. Coach, mentor, and supervise Junior Key Account Managers. Participate in and provide necessary information for Quarterly Business Review meetings as required. Participate in continuous improvement projects. Training and onboarding of new employees within same role, as requested. This position may require overtime and/or weekend work. Knowledge of and adherence to all PCI, cGMP, and policies, procedures, rules. Performs other duties as assigned by Manager/Supervisor. Utilize key software platforms to facilitate client data reporting and project status. Support other functions including quality calls and audits - be aware of quality issues. Assist in quotation process for existing customers if required. Ensuring that any deviations from the Quoted process are highlighted to the Business Development team Be familiar with Technical and Commercial Agreements and ensure they are referred to when generating documentation for example Packaging Instruction Sheets Increase market awareness and intelligence via trade shows, LinkedIn and customer discussion. Participate in New Product Introduction process as required. Work in a safe manner always and highlighting any safety issues to relevant manager. Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required for the stated position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required: Bachelor's Degree in a related field and/or 3-5 years related experience and/or training. Intermediate Computer Skills: Ability to perform more complex computer tasks and has knowledge of various computer programs. Full Professional Proficiency: Ability to speak, read, and write fluently and accurately on all levels pertinent to professional needs. Very High Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions. Be able to interpret an extensive variety of technical instructions in math or diagram form and deal with several abstract/concrete variables. Ability to travel. May have Supervisory Responsibilities. Preferred: Ability to effectively present information to various people as the job requires. Ability to identify and resolve problems in a timely manner. Ability to show success in managing employees. Ability to display a willingness to make decisions. #LI-VR1 Join us and be part of building the bridge between life changing therapies and patients. Let’s talk future Equal Employment Opportunity (EEO) Statement: PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. Similar Jobs (1) IRE_Commercial Key Account Manager locations 2 Locations time type Full time posted on Posted 28 Days Ago About Us Why work for PCI Pharma Services? At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don’t say no, we figure out how.