Your new company

One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Welcome Advisor to work within a busy branch located in Monaghan.

Your new role

This is an ideal role for an individual who would like to take the first step towards building a career in Retail Banking. You will be responsible for ensuring that every customer’s experience in the branch is as streamlined and efficient as possible. Your new role will be centred on getting customers engaged with using the self-service machines in branch, helping them understand and use the machines as well as dealing with any queries or issues as they arise. See below the duties outlined:

Greet all customers who enter the branch

Processing payments and withdrawals, working within the cash desk, lodgements and general day-to-day banking errands.

Help customers to set up and maintain accounts

Deal with calls, emails, and face-to-face enquiries

Promote financial products and services to customers.

Guide customers to the correct colleague with regard to their financial queries.

Help customers with the use of IT systems to update account details

General administration tasks.

What you'll need to succeed

You will need to have excellent customer service skills with previous experience within a busy customer-facing environment. You will be a strong team player who understands the importance of working effectively with others. An interest in the banking industry is essential.

What you'll get in return

Excellent on the job and learning opportunities. You will be joining a diverse and inclusive company whose customers and employees are at the forefront of everything they do. You will receive a very competitive hourly rate with an annual holiday accrual.