Your new company
One of Ireland’s largest financial companies with over 200 locations nationwide, which provides a diverse range of services in banking, financial and related services, is currently seeking a Customer Service official at South West. Your new role You will be tasked in greeting and engaging with customers on banking hall floor – enquiring as to their needs. Guiding customers to the appropriate self-service options – mobile app, internet banking and kiosks. Directing to Teller/Customer Service if required. Handling basic queries and complaints – directing to senior staff as required. Engaging with customers using i Pads, updating customer information and sales needs.

Customer Service experience, high standard of service and demonstrated awareness of the importance of same

Resilient and hard-working-busy work environment

Good communication and interpersonal skills- ability to work as part of a team in a busy branch

An ability to adapt to new technologies, using our digital platforms to enable customers to self service

What you'll need to succeed:
The ideal candidate should possess strong technology skills, particularly in Microsoft Office. Excellent customer service abilities, teamwork, and a professional phone manner are essential. Previous experience in administration and customer-facing roles would be advantageous. What you'll get in return: An opportunity to develop valuable skills in customer service and administration, and experience in a dynamic, team-oriented workplace.