About The Role
DISTINCT, DIRECTIONAL AND CONSIDERED DESIGN
Whistles is a London-based style destination known for timeless design, curating must-have pieces and wardrobe signatures that elevate the everyday.
We are looking for a Brand Manager, or Concession Manager as we call it, to lead our team in Whistles, Brown Thomas Dundrum. This is a great role for someone who can energise and influence the team to maximise their own potential and that of the store.
You will play a pivotal role in promoting a 5* customer experience. Collaborative and creative, you will drive commercial excellence to impact customer service KPIs and overall sales figures.
Key accountabilities and KPIs include:
Take direct ownership of your store's performance, identifying opportunities for further growth Maintain a commercial approach to your role and operations, to maximise store profitability Nurture, coach and develop strong, diverse teams, with a focus on delivering 5* customer service Proactively identify opportunities to ensure continued success in the store Recognise key areas of strength within the team and support opportunities for growth
About You
As a Concession Manager you will be:
A customer-centric leader who thrives in a fast-paced environment. Capable in managing high performing teams in a store or concession setting. Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels. Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’. A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person. Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence. What's in it for you?
We will give you the tools and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:
Free clothing allowance 70% off staff discount Up to 34 days holiday entitlement Financial and Wellbeing support Enhanced Maternity package Virtual GP service - 24/7 Plus much more! We are actively recruiting now so don’t wait, hit the apply button and let’s talk about your future!
