The Company is not a classic ticket sales service. It is a multinational ticket exchange and ticket resale brand. You will support customers in the buying and selling of tickets. They are the leading global marketplace for music, sports and entertainment tickets. Despite their rapid growth while revolutionizing a 100-billion-dollar industry, they maintain their start-up ethos and data-driven culture. They believe that small, cross-functional teams can achieve extraordinary results.

The Role

If you're ready to embark on an exciting journey and contribute to creating a positive online experience for millions of users, don't miss out on this opportunity! Your daily work will include tasks like these:

• Act as a single point of contact for phone calls, chat and emails from users regarding
• Helping seller in the sales process(account management) and buys if quiestions to ticket etc
• Customer Service – provide e-mail and phone support to our customers to the required standard which ensures a good balance between productivity and quality
• Ability to liaise with other departments as necessary
• Identify process improvement opportunities and raise them through the appropriate forum
• Support customers directly on the ground at major events around the world
• Any other tasks as required

Ideal Profile

• You speak and write Italian at a native level and you are fluent in English.
• At least 6 months experience in the IT and tech support industry.  Sales skill and experience of Retail is an advantage.
• You have a basic understanding and level of computer handling skills.  Good learning pace within IT systems, Basic knowledge to Microsoft office package
• Excellent problem solving skills with good inter-personal relationship building skills.
• Ability to manage multiple, competing priorities, duties and tasks, and you have excellent communication skills and can express your thoughts clearly and concisely

What's on Offer?

• Hybrid work model in Limerick, Ireland
• Development opportunities (Teamlead, trainer in department in china, and US - they always promote from within)
• Social activities every 3 months
• Health insurance
• Performance bonuses
• Relocation package (flight and accommodation)