Desktop Engineer, Clondalkin

Ireland, Leinster, Clondalkin
Last update 2024-04-14
Expires 2024-05-14
ID #2098654749
39,100 €
Desktop Engineer, Clondalkin
Ireland, Leinster, Clondalkin,
Modified April 3, 2024


We have an exciting opportunity for a customer-focused and enthusiastic Desktop Engineer, to support our long-standing client Pfizer, based on their site in Grangecastle, Clondalkin, Ireland.

This is permanent full-time role working Monday - Friday, 37.5-hours per week.

The successful candidate should be technically competent, possess good communication skills, and thrive in a fast-paced environment.

As a Desktop Engineer you will:
Provide a wide range of desktop support to end users in office environments
Work to resolve issues accurately and efficiently, within set targets and in a professional manner
Take ownership of tickets escalated from the service desk & other teams
Work comfortably on your own, identifying and prioritising incidents, requests, and escalations accordingly
Ensure that all activity is accurately documented and recorded in line with ITIL practises
Contribute to the creation and up-keep of Knowledge Base Articles
Build and deploy PCs, patch network points, troubleshoot printer problems, and support standard software packages
Support comms areas and data centres, providing ‘Hands and Eyes’ support to other teams What we are looking for:
Excellent written and verbal communication skills
Ability to work independently and as part of a small team
Ability to work well with global teams
Experience of working in a desktop support role is essential
Tested software and hardware troubleshooting skills
Experience of supporting Windows 10
Experience of supporting Microsoft Office suites including Office 365
Experiencing working in a highly regulated / ITIL environment, with appropriate service / ticketing systems
Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge
Server Hardware support experiencing (racking & providing Hands & Eyes support)
Printer hardware knowledge
Willingness to support essential out of hours work when required Desired skills / qualifications:
ITIL knowledge
Experience supporting legacy Windows operating systems This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

As an FDS Employee you will benefit from:
Flexible benefits including, private medical and health insurance, basic cover paid by employer
Free eye test vouchers
Company pension scheme
Income protection after 6 months’ service should you be off work due to serious illness
23 days holiday rising by 1 day per year to max 25
Option to purchase / sell additional holiday
Life insurance
Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support Apply now for consideration!

By completing the application process, you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed via our website

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Per annum
Occupation: Desktop engineer
Min. Salary: 39100

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