Job Description
Are you a natural leader and looking for a new challenge in Dublin? Want to work managing a team of great Customer Support Consultants and create success together? We are looking for our client's next Team Leader!
About our client
Our client provides end-to-end transformative services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, they enable their clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Our client have 35 delivery centres in 14 countries spread across 6 continents, with 42,000+ employees from over 80+ nationalities.
Qualities we are looking for
Two years or more of team management experience Project Management / Client Management / Team Management skills Basic Understanding of Financial Markets and Instruments Responsibilities in your role
Manage service delivery and daily operations of allocated Team Drive high client satisfaction though participation in planning & ownership in execution Collaborate with enabling functions to ensure all customer & Team requirements & organization mandates are met in timely, compliant manner Manage staffing scheduler & Payroll reporting Lead/ Participate in interview process for onboarding new team members Organize team huddles and share relevant process/ organization updates Responsible for managing team performance pertaining to client agreed SLAs Ability to perform RCAs in concerned areas of team, process and other relevant streams Organize and diligently conduct performance and career pathing conversations with respective team members Exhibit understanding of quality principles including Lean/ six sigma concepts and leverage techniques to drive continuous improvement initiatives Manage conflicts within teams or any stakeholders and keep the project goals on track by creating positive win-win outcomes Improve predictability of employee turnover and constantly work on employee engagement initiatives Work on active succession plan inorder to set sustainable operating model Benefits
Performance related bonus Tax Saver Scheme – which allows for employees to purchase travel tickets/ bike tax free Health Insurance - 10% off a health insurance plan with Irish Life. Company contribution pension scheme Sick Pay – Entitled to 6 days of sick leave per year after probation period is passed. 2 days study leave Access to extensive variety of upskilling courses Relocation support if needed Nordic Jobs Worldwide
Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
