JobsDB – Hong Kong's no. 1 jobs, employment, career and recruitment site JobsDB Login For employers Job search Profile Career advice Search Jobs Customer Relationship Officer, New Segment, CSII The Hong Kong Jockey Club Causeway Bay Posted on 8-Mar-23 Apply Now Apply Now Customer Relationship Officer, New Segment, CSII The Hong Kong Jockey Club Apply Now Job Highlights Develop and maintain relationship with customers Good ice-breaking skills, out-going personality Work on weekends, public holidays & at night time Job Description The Department The Customer and International Business Development Division (C&I) is responsible for providing quality wagering experience to local and overseas customers of The Hong Kong Jockey Club. It operates 88 Race Meetings a year, 37 Simulcasts days, a thrice-weekly Mark 6 Draw, 7X24 Digital Channels, 7X24 Football Betting Services on over 11,000 different leagues per year. The ultimate aim is to provide an impressive total customer experience leading to sustainable turnover growth in a responsible manner. The Customer Management (New segment) team formulate and execute business strategies to increase participation, build customer loyalty and shape good wagering experience for the new young customers (aged below 45) with an ultimate aim of increasing customer satisfaction and turnover. The job holder reports to Senior Manager, Customer Management. The Job You will: Provide personal services through a single point of contact to target customers Identify ringleaders and high quality prospects at racecourses & event site like off course betting branch during race meetings and at racing events Develop and maintain relationship with customers through customer relations and grooming activities Provide dedicated customer services in assigned public venues in racecourses during race meetings Work closely with Customer Service, Event, Catering and other service teams to deliver the best customer experience Work as part of the effective and highly motivated team in delivering business targets and results Prepare excel & power point reports about customer development programs and KPI Ensure compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s businesses Undertake other duties as assigned by Line Manager. About You You should have: Tertiary qualification or above in any disciplines A minimum of 3 years’ solid experience in customer-facing environment such as airline and hospitality industry Good ice-breaking skills, out-going personality and can work as a team Ability to be presentable, confident, proactive, and detail-minded Excellent interpersonal and communication skills in both English and Cantonese Proficiency with Microsoft Word / Excel / PowerPoint Availability to work on weekends, public holidays and at night time Interest and knowledge of horse racing would be a definite advantage Terms of employment The level of appointment will be commensurate with qualifications and experience. How to Apply Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to: Fax: 2966-5770 Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request. Additional Information Career Level Middle Qualification Non-Degree Tertiary Years of Experience 3 years Job Type Full Time Company Website http://www.hkjc.com Job Functions Sales, CS & Business Devpt , Customer Service - Supervisor / Officer , Marketing / Public Relations , Others , Others Company Overview Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and socialvalue for the community and supports the Government in combating illegal gambling. In 2019/20, the Club made a record return to the Government of HK$19.9 billion in duty and profits tax and contributed HK$0.8 billion to the Lotteries Fund. Approved charityand community donations were HK$4.5 billion. The Club is Hong Kong's largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a betterfuture" with the people of Hong Kong. 香港賽馬會 香港賽馬會（「馬會」）成立於1884年，是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券，以及慈善及社區貢獻的獨特綜合營運模式，創造經濟及社會價值，並協助政府打擊非法賭博。2019/20年度，馬會透過各項博彩稅及利得稅，為政府庫房帶來破紀錄的199億港元收入，並向獎券基金撥款8億港元。另外，已審批慈善捐款達45億港元。馬會是全港最大的單一納稅機構，也是香港主要僱主之一，其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進共創更好未來」。 請即加入香港賽馬會，把握非凡事業發展機會，盡展所長！ Additional Company Information Industry Athletics/Sports More jobs from this employer Report this job ad Job seekers Browse jobs Post resumes Job alerts Profile Career insights Employers Post a job ad Search candidates Advertise with us Best companies About JobsDB About us [email protected] Asia (JobsDB) Contact Contact us FAQ Hong Kong Privacy statement Terms & conditions Copyright © 1998-2023, JobsDB.