JobsDB – Hong Kong's no. 1 jobs, employment, career and recruitment site JobsDB Login For employers Job search Profile Career advice Search Jobs Manager, Business Planning and Owners Journey, Racing The Hong Kong Jockey Club Causeway Bay Posted on 17-Feb-23 Apply Now Apply Now Manager, Business Planning and Owners Journey, Racing The Hong Kong Jockey Club Apply Now Job Highlights Design & develop unique ultimate customer journey Roll-out the new CRM system Prior exp in high-end luxury industry is a plus Job Description The job holder is responsible for supporting the development of a consumer-centric Owners experience strategy. He/ She will assist the Senior Manager to design and develop the unique ultimate customer journey, leveraging all the touch points the Club can offer for both the The Racing Club (TRC) and also Owners segment. He/she is one of the core members in the team in defining the Ownership strategy with a data driven approach which will be used as the foundation for both TRC and Owners engagement team to derive an engagement plan to nourish the emotional connection at every moment of the customer journey and to strengthen the attachment and loyalty of horse owners in the long run. The Job You will Assist in developing owners experience strategy and create a total ownership journey Be responsible for leading and formulating data analysis to facilitate owners retention and acquisition Assist in developing the new strategy for The Racing Club based on a fact and data-based approach. Analyse effectiveness of engagement activities and derive insights for further fine-tuning and improvement of engagement plan Develop the digitalization strategy & new initiatives for Owners engagement Review and drive engagement plan development based on data analytics and new concept/approach Help strengthen/develop the team’s strategic capability and develop customer-centric approaches with owners engagement Develop cross-departmental alignment and collaboration to generate insights on owners Define user requirements and work closely with stakeholders to develop and roll-out the new CRM system About You You should have Bachelor degree or above in Business, Marketing, Communications or other related disciplines Minimum 10 years of relevant working experience. Previous working experience in consultancy, agencies, and luxury industry or CX/CRM/Digital capacity will be an advantage Proven track record of developing effective customer experience strategy and journey Previous experience in defining customer-first CX and digital strategies in high-end luxury will be an advantage Previous experience or knowledge of CRM system such as Dynamics is an asset An entrepreneurial mindset and strong problem-solving skills Strong analytical and strategic mindset and problem-solving skillset. Ability to think unconventionally, proactive and work independently. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results Ability to multitask and ability to prioritize tasks. Detail-minded, excellent written and verbal communications and presentation skills Strong leader and team player with good interpersonal skill Fluency in both written and spoken English and Chinese. Mandarin language skills would be an advantage High proficiency in Microsoft Office applications Terms of employment The level of appointment will be commensurate with qualifications and experience. How to Apply Please send your resume, complete with expected salary and job reference by clicking the Apply Now button or to: Fax: 2966-5770 Mail: The Human Resources Department, The Hong Kong Jockey Club, 1 Sports Road, Happy Valley, Hong Kong We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request. %MCEPASTEBIN% Additional Information Career Level Middle Qualification Degree Years of Experience 10 years Job Type Full Time Company Website http://www.hkjc.com Job Functions Professional Services , Business Analysis / Data Analysis , Marketing / Public Relations , Marketing - Marketing Communication , Others Company Overview Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing andracecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combatting illegalgambling. In 2020/21, the Club returned a total of HK$29.4 billion to the community. This included HK$24.9 billion to the Government in duty, profits tax and Lotteries Fund contributions and HK$4.5 billion in approved charity donations. The Club is Hong Kong's largest single taxpayer and one of the city's major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always riding high together for a better future with the people of Hong Kong. 香港賽馬會（「馬會」）成立於1884年，是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券，以及慈善及社區貢獻的獨特綜合營運模式，創造經濟及社會價值，並協助政府打擊非法賭博。2020/21年度，馬會回饋社會共294億港元，當中包括透過各項博彩稅、利得稅及獎券基金撥款，向政府貢獻249億港元，以及已審批慈善捐款45億港元。馬會是全港最大的單一納稅機構，也是香港主要僱主之一，其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進共創更好未來」。 Additional Company Information Industry Athletics/Sports More jobs from this employer Report this job ad Job seekers Browse jobs Post resumes Job alerts Profile Career insights Employers Post a job ad Search candidates Advertise with us Best companies About JobsDB About us Career@SEEK Asia (JobsDB) Contact Contact us FAQ Hong Kong Privacy statement Terms & conditions Copyright © 1998-2023, JobsDB.