Zinkworks is a trusted partner to Telecoms and Financial Services organizations around the world. We help modernize legacy systems, move mission-critical systems into the cloud, and exploit the power of AI-driven automation. Our people thrive in technically complex environments where our commitment to quality and our expertise in software innovation and cutting-edge technologies helps our clients prepare for the future, accelerate growth and improve operational efficiency. We build long-lasting relationships with our customers to accompany them through their innovation journey.
About the Role
We’re hiring Senior Platform Engineers to support the design, delivery, and scaling of cloud-based infrastructure that underpins our clients enterprise contact centre. This is an opportunity for experienced engineers to join a team that values automation, cloud-first thinking, and on-the-job learning in Vo IP/SIP and contact centre technologies.
You’ll help scale Kubernetes-based systems, improve observability, and integrate CI/CD pipelines — all while being mentored by voice platform experts to gain exposure to tools like Genesys, Amazon Connect, and more.
Key Responsibilities
- Build and maintain resilient Linux-based systems for customer contact services
- Contribute to platform automation, monitoring, and deployment tooling (CI/CD, Git Ops, etc.)
- Troubleshoot and support production systems in a 24/7 high-availability environment
- Collaborate with senior engineers to upskill in SIP, Vo IP, and telephony environments
- Participate in agile sprint cycles, code reviews, and platform optimisation efforts
- Write and maintain platform documentation and incident runbooks
Ideal Experience
- 5+ years in platform, cloud, Dev Ops, or infrastructure engineering roles
- Strong skills in Linux, Docker/Kubernetes, CI/CD tools (e.g. Jenkins, Ansible, Git)
- Familiarity with cloud services (AWS, Azure, or GCP) and monitoring frameworks
- Willingness to learn contact centre tooling (Genesys, Amazon Connect)
- Experience supporting production systems in a regulated or enterprise environment
- Scripting experience (Python, Bash, etc.) and solid understanding of system-level debugging
Why Work With Us?
At Zinkworks, we champion innovation and creativity within our diverse and supportive work environment. We are committed to providing avenues for professional growth and development, ensuring you become a pivotal part of charting the future of technology solutions.
Join us if you are passionate about leading-edge software development and are seeking a fulfilling career with diverse challenges and career advancement opportunities.
