Soft Services Manager (gmp), Castlebar, Iss Facility Services

Published 2022-09-24
Expires 2022-10-24
ID #1183322943
Soft Services Manager (gmp), Castlebar, Iss Facility Services
Ireland, Mayo, Castlebar,
Published September 24, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Soft services manager (gmp)

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Job Title: Soft Services Manager GMP Mayo
Location: (On Site) Moneen Road, Castlebar, Co Mayo
Reporting to: Key Account Manager
Contract Type: Full-time , Permanent
Job Purpose
Reporting to the Key Account Manager, the objective of this position is to provide soft services to a major Medical Devices/Pharmaceutical company in Mayo.
These services include, but are not limited to; Cleaning (GMP & Non-GMP), Pest Control, Hygiene Services, Security and a wide variety of support services. The position will also manage external providers and the approval of same, enabling the delivery of first-class service to our client.
Key Responsibilities
The responsibilities of the role include but are not limited to the following:
1 Organization
Overall management of various service lines including Cleaning/Janitorial, Waste Services, Security, Laundry, etc.
Management of the Soft Services team (GMP cleaners, janitors, etc.)
Management of 3rd party specialist vendors
Documentation and CMMS management
Stores and consumable management
2 Services delivery
Fully responsible for the implementation and adherence to all Health and Safety legislation.
Responsible for ensuring the level of expectations required by the client (SLAs, KPIs) are met for all soft services.
Daily management and direction of the soft services ISS workforce and sub-contracted staff.
Provide assistance to the client during scoping of projects.
Identify and propose added value activities in order to expand the services provided to the client
Create and implement soft services schedules and work instructions
Supervise execution of soft services tasks the CMMS system
Ensure adequate training, tools and materials are in place to enable the staff to carry out their tasks
Developing individual, cleaning work schedules, ensuring that the daily weekly and periodic cleaning tasks are carried out to a high standard i.e. audits
3 Safety and Compliance
Work closely with the client EH&S team in providing support for all Fire Evacuations, drills, signage, H&S compliance, audits etc.
Manage safe work plans, emergency response plans and mitigation plans, including business continuity and critical supplier identification and mitigation
Completion of all training, CAPA's, Investigations etc. assigned on time.
Guarantee at least a strict application of all regulatory and internal requirements in terms of QEHS according to the EPA license
To ensure the client is fully compliant with all legislation applicable to soft services facilities systems
To ensure that ISS is fully compliant with all the procedures and policies of the client
4 Financial
Monitor and manage monthly & annual soft services budget and client spend.
Continuously monitor the performance and delivery of our contractors seeking best value for money for outsourced activities.
5 Management
Manage and continually improve the performance of the soft services team.
Carry out annual appraisals and encourage a communication culture.
Provide mentoring and guidance to ISS soft services staff to ensure they have the opportunity to develop their skills and be capable of handling additional responsibilities.
6 Relationships
Build strong relationships with team leaders, staff and client representatives
Periodic reporting to the Senior FM (monthly, weekly, adhoc)
Ongoing support of the overall ISS management team including Soft Services and catering management support
7 Continuous Improvement
Drive innovation and service improvement.
Constantly identifying and creating ways to improve efficiency.
Challenge the team to analyse the root cause of problems, troubleshoot and find the right solutions.
Customer-focused with strong attention to detail
Excellent written and verbal communication skills
Good working knowledge of Outlook, Word, Excel and PowerPoint
The knowledge of CMMS system (preferably Maximo)
Adaptability and Flexibility
Analytical ability
Communication skills
Decision making
Drive & determination
Initiative & Innovative
Problem Solving
Relationship building
Risk awareness
Team building
Project management
5 years+ experience in contract cleaning, facility management or soft services
5 years+ experience in pharmaceutical, medical or regulated industry would be an advantage
Minimum 5 year's in a management post
Industry acumen and knowledge of cleaning services, ideally within the medical device/pharmaceutical industry (or similar)
Waste management experience would be advantageous
Company Overview
ISS was founded in Copenhagen in 1901 and has grown to become one of the world's leading facility services companies. The secret to our success lies in how we tailor our solutions to client needs, how we manage risk and how our engaged team of more than 500,0000 staff members add the power of the human touch in everything we do.
In Ireland alone, we employ approximately 3,200 employees who are dedicated to delivering high quality support services. ISS is committed to doing business the right way and is actively involved in corporate responsibility and sustainability initiatives.
Job Types: Full-time, Permanent
8 hour shift
Monday to Friday
contract cleaning / facility management / soft services: 5 years (preferred)
pharma / medical or regulated industry: 5 years (preferred)
management / supervisory: 5 years (preferred)
waste management: 1 year (preferred)
Reference ID: INDHP

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    Registered on October 7, 2017


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    Finance is a field that deals with the study of investments. It includes the dynamics of assets and liabilities over time under conditions of different degrees of uncertainty and risk. Finance can also be defined as the science of money management. Finance aims to price assets based on their risk level and their expected rate of return. Finance can be broken into three different sub-categories: public finance, corporate finance and personal finance.

    Castlebar (Irish: Caisleán an Bharraigh, meaning "Barry's Castle") is the county town of County Mayo, Ireland. A campus of Galway-Mayo Institute of Technology and the Country Life section of the National Museum of Ireland are two important local amenities. The town is linked by railway to Dublin, Westport and Ballina. The main route by road is the N5.

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