Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.
About the Role
As a Fortune 5 business, we are one of the world’s leading healthcare companies. There are no limits here on the resources you will have or the challenges you will encounter.
We have been supporting global healthcare systems from Ireland and the UK for more than 20 years, building a dynamic and diverse team of more than 2,100 talented individuals. With a continued record of growth and stability, we are on the constant lookout for fresh talent to join our expanding teams.
The Associate Director, Business Processes is a senior role in the Clinical Solutions – Data Operations team, and will be responsible for end-to-end business process design, delivery & management, leveraging a matrixed environment of data, technology & global teams. Optum is looking for a curious, critical thinking & initiative-taking individual who is proactive in taking accountability for business process management and quality, including issue management and conflict resolution.
Primary Responsibilities of the Associate Director, Business Processes - Data Quality Audit

Provide end-to-end business process leadership & execution for the Clinical Solutions Data Operations business
Drive continuous development of existing processes as well as develop new processes to meet emerging business needs
Work collaboratively, and in partnership with a broad spectrum of business partners to ensure flawless execution of business processes across the full end-to-end spectrum of the Clinical Solutions Data Operations business
Introduce new and innovative ideas to promote growth and value across the business
Proactively support the continuous development of high performing teams & individual performance while cultivating team engagement

Required Qualifications of the Associate Director, Business Processes - Data Quality Audit

Undergraduate degree from an accredited University or College
Proven track record of leading the development of end-to-end business processes
Proven track record of leading Data Quality initiatives including audit processes

Preferred Qualifications of the Associate Director Business, Processes - Data Quality Audit

Working knowledge of the US Healthcare Industry
Proficient knowledge of SDLC & Agile Scrum frameworks
Post-graduate degree in relevant field
Experience in configuring and leading new business workstreams
Experience managing financial budgets and forecasting
Experience leading and executing continuous change initiatives

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
All telecommuters will be required to adhere to the United Health Group’s Telecommuter Policy.
At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveler community, or any other characteristic protected by law. Optum is a drug-free workplace. 2023 Optum Services (Ireland) Limited. All rights reserved.
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