Location: Dublin 2 Other locations: Primary Location Only Date: Mar 22, 2025 Requisition ID: 1518078 Business Analyst – Financial Services Consulting – Channels and Mobile – Senior Consultant - Dublin General Information Location: Dublin Available for VISA Sponsorship: YESBusiness Area: Platforms Contract Type: Full Time - Permanent EY is the only major professional services firm with an integrated Financial Services practice across Europe, the Middle East, India and Africa (EMEIA). We connect our Asset Management, Banking and Capital Markets and Insurance clients to 6,500 talented people from 12 countries and 35,000 Financial Services colleagues around the world. In EY FS Ireland, we are expanding our Consulting practice and building our Technology Consulting team as a key component of our Next Wave Strategy. Next Wave is EY’s global strategy and ambition to deliver long-term value to clients, people and society. We are actively recruiting high achieving individuals with customer and digital platforms experience with an expertise on channel & mobile technology-enabled transformation projects/programmes within Financial Services. When you join EY FS Ireland, you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services. By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world. Your Key Responsibilities Conduct thorough analysis of existing processes and systems, identifying areas for improvement and integration with customer and digital channel solutions. Collaborate with cross-functional teams to identify and prioritize business requirements for channel strategies, including sales, marketing, and customer service. Develop and prioritise detailed EPICs, user stories, and functional specifications to guide the development and implementation of channel solutions. Serve as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and objectives. Support the design and implementation of channel solutions using CRM platforms, ensuring alignment with business goals and compliance with industry best practices. Facilitate user acceptance testing (UAT) and provide support during the rollout of new features and enhancements. Provide training and documentation to end-users to ensure successful adoption of new channel solutions and processes. Manage and prioritize the backlog of channel / mobile enhancements and work closely with the project management team to ensure timely delivery of solutions. To qualify for the role, you must have Bachelor’s degree in business administration, Information Systems, Computer Science, or a related field. Minimum of 5 years of experience with a blue-chip consulting firm as a Business Analyst with a focus on channel strategies and solutions. Proficiency in customer and digital platforms like Salesforce and Microsoft platforms, including Dynamics 365, Power Platform, and other related technologies. Strong understanding of CRM best practices and industry standards. Proven experience in requirements gathering, process mapping, and business process reengineering. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders. Experience with Agile methodologies and tools such as Confluence, JIRA or Azure Dev Ops. Relevant certifications in CRM solutions and Business Analysis are a plus. Knowledge of data privacy and compliance requirements relevant to multi-channel solutions. Domain Areas: Channels Digital platforms and CRMOpen and Core Banking Insurance and healthcare Products: Hub Spot CRMContent management solutions Tealium/ other customer data platforms Have working experience one or more of the following tools: MS Office, Visio Jira, Confluence SQL, XMLMS Visual Studio Ideally, you’ll also have experience in one or more of the following: Ability to deal with ambiguity and uncertainty Experience with process designs and modelling Conducting Workshops and interviews Ability to build and manage relationships across business and technology stakeholders What working at EY offers: We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with Flex EY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: Pension Discounted Health Insurance Web Doctor – Free unlimited online GP Consultations for you and your family The purchase of additional annual leave Hybrid Working Free Gym Membership Travel Pass Maternity & Paternity Leave Bike to Work Scheme Recognition Awards Cash incentives for Referrals Tech MBA paid by EYWellness rooms available in some offices EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world. That’s Why, EY. Apply now.
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