Client: Our client a leading Multinational Financial organisation requires a ContractTechnology Operations Analyst for 6 months daily rate contract role based in the IFSC, Dublin, Ireland. Role: Provide day to day support of all issues related to desktop technology across front-office, middle-office (and operations) and back-office Participate in initiatives and identify opportunities for technology operations Support hardware including Desktop, Laptop, Mobile devices (iPhones, iPads, Android phones), A/V & Conferencing units, Printers, scanners and peripherals Support the desktop and trade floor environment including o/s, build, patching, security, upgrades, and policies Support infrastructure (for) and applications including market data, trading apps, development apps, M365 office apps, etc. Perform and support desk moves, add and other related change work Support and provide assistance to Remote (Work-From-Home) users Handle and complete small projects (which include planning, implementation, and post-implementation support) Train customers on certain software products as and when required Document issues, processes, guides, software applications in knowledge bases and maintain hardware inventory repositories, etc. Use Service Now as an incident and problem management tool to log/manage incidents, changes and run reports Participate as and when required in the EMEA Service Desk team rota Experience: Experience in Technology Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, and/or education Previous training and experience in desktop support Windows 10 and Office 2016/ M365 expertise Demonstrate strong CRM skills (customer follow-up, prioritization, escalation, etc.) Strong communication skills (both written and verbal) Ability to multi-task and handle multiple issues at a time in a fast-paced dynamic environment Education: College degree or industry certification desired (Computer Science, Information Technology, MCSE) or an equivalent combination of education and experience. Advantageous Skills: Experience supporting vendor and in-house developed trading applications. Previous experience in support within the financial sector. Trade floor support experience and supporting Market Data applications (such as Bloomberg, Eikon, & Fidessa) an advantage but not essential Ability to successfully handle multiple problems and issues within a challenging environment Ability to work collaboratively with various enterprise partners and external vendors to resolve issues Job Expectations: Provide centralized command and control for major incident management, ensuring teams focus first on restoring business services Review, analyze and escalate issues from key metric analysis, event monitors, reported service deviations, and documented changes Develop knowledge business cycles and capabilities to assess the impact of technology events on the business and other support areas Reduce the impact of application and infrastructure failures on business delivery Engage various teams of trouble-shooters to assess system health and issues Present recommendations for resolving more complex situations Provide information to functional colleagues, internal partners and stakeholders Contact: For further information please contact Mícheál at Software Placements on 00353 1 5254642 or email [email protected]