About this roleThe Udemy People Operations team proactively partners with the business to build intuitive systems and streamline our processes that create a seamless experience from “hire to retire.” As the Manager of the People Operations team you will lead a team of People Operations Specialists, have a keen eye for process optimization, help build and oversee our processes with our professional employer organization (PEO) vendor, while also supporting the advancement of People team strategies.This is a dynamic leadership role with a team of individuals who are passionate about helping to optimize our processes in support of a strong employee experience.What you'll be doing: Coach and mentor our team of global People Operations Specialists to consistently delivering high levels of service to ensure a positive experience for all Udemy employeesIdentify themes and continually seek feedback from stakeholders to highlight opportunities for process improvementDesign and manage scalable global processes that balance a positive employee experience with compliance and systems requirementsCollaborate cross-functionally with others within the People team and others throughout the business (Business Systems, IT, Legal, and Finance) to design and implement employee self-service support frameworkManage the relationship with Udemy’s PEO vendor and ensuring all pre-hire and ongoing employee experiences are seamless. Related responsibilities will include: Partnering with key stakeholders (Recruiting, Finance, Hiring Managers) to navigate all logistics related to hiring internationally where Udemy does not have an established entityCoordinating with the PEO vendor and internal stakeholders to execute employee-lifecycle changes for all PEO employee types Identifying opportunities for process improvements to better the PEO experience for all stakeholders (e.g., employees, recruiters, managers, people partners, etc.) What you’ll have: HR Regulations & Compliance: Understanding of local and global labor laws and regulations specific to the Ed-Tech industry to ensure all of our employees processes remain compliantChange Management: Knowledge of change management principles to guide the People team and other areas of the organization through process changesLeadership: Strong knowledge of foundational management and leadership skills, along with an ability to lead a geographically diverse teamCommunication & Collaboration: Ability to comfortably and effectively communicate with those at all levels internally and externally (verbal & written) and ability to work harmoniously with key stakeholders (internal cross-functional teams and external partners), promote knowledge sharing, and leverage the expertise of others to enhances processes and productivityProject Management & Process Optimization: Ability to oversee, holders others accountable, and drive multiple cross-functional projects and priorities. Proven ability to streamline HR and employee processes, reduce inefficiencies, and enhance service delivery through optimization and automationCritical Thinking: Adept at analyzing employee data and trends to develop innovative solutions and recommendations for continuous improvement, demonstrating ability to make data-driven decisions and anticipate future needs We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!