Construction & Property - Mech & Elec Services
Context and main issues
Compliant delivery and performance of contracted services as measured through performance management systems and monthly management information reports
Business is achieving financial objectives (profit and cost controls) in line with unit budget and business plans and delivering on‑site services to the standards/SLA(s) in the contract. Commitment registers are being kept up to date, purchase orders raised and authorised appropriately, and business traded in the correct period.
Business, contract delivery and client risks managed in a controlled and structured manner and service standards across the site are in line with or above client’s expectations and reviewed on an ongoing basis
Continuous improvements are made to enhance the delivery of on‑site services to exceed client’s expectations
Sector and account development strategies and plans are in place together with controls and governance to ensure delivery of said plans. Ability to connect strategies to overall business plan as well as market and client demand changes
Mature industry, sector and client networks are in place with evidence of influence and advocacy
Clients perceive and demonstrate satisfaction with services delivered contract performance and employees
High levels of client retention via demonstrably strong relationships built on mutual respect and trust; organic growth (client and sector) opportunities identified and converted
Client retention and contract extension opportunities identified and converted; leadership of new bid opportunities in specific sector environments
Recognised leader within the business and respected specialist in specific market sector; additional services sold and mobilised
Formal client and industry recognition (awards) for services delivery, innovation, continuous improvement etc.; creation of internal networks and forums for sharing best practice at technical, business, sector and client levels
High performing on‑site team, demonstrated through the effective implementation of 3 Checks for Safety, Performance Delivery Review (PDR) and talent processes and staff engagement surveys
All operational audits are passed by the unit e.g. Safeguard and Unit business health checks; retention of Investors in People accreditation and high employee engagement
Maintain high standards of appearance and personal hygiene
Accountabilities
Manage the on‑site contract and all services to the agreed standards, ensuring that deadlines and targets are achieved
Technical Services
Remote Site Management
Local liaison with Contract PM Lead
Maximise the profitability of the contract and manage costs effectively
Act as the operational interface between the client(s) and the account Manager/director (or equivalent)
Manage the MS Connector Transport Service, including engagement with the 3rd party Transport vendor, upkeep of the Transport Fleet and day‑to‑day oversight of the transport network
Manage on‑site client and internal services and teams to deliver the agreed SLA and standards, acting as internal primary representative on site
Provide direction and expertise to the operating area by promoting strategies and best business practices in order to uphold the company mission and values
Ensure statutory requirements and company policies and procedures are followed, and deadlines are met; build long‑term relationships with client(s) based on mutual trust
Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
Support the account manager (or equivalent) in the development of business strategy in line with current and emerging client needs
Contribute to and maintain sector and account development plans, supporting the change management process and associated Service Level Agreements (SLAs) ensuring risks are mitigated
Drive innovation and continuous improvement of people, systems, processes and services
Support the business development and regional management teams to identify opportunities with other clients to maximise profit and growth
At least 5 Years FM Management Experience
Proficient in using Microsoft Office
Previous experience of operational management in a similar environment
Previous PM experience
Ability to interpret and utilise financial and commercial information
Achieve set standards and operate to performance criteria; for example health and safety, hygiene
Manage multiple workloads and shifting priorities
Positive approach to learning in role and identifying own training needs as appropriate
Self‑motivated and able to work on own initiative within a team environment
Experience of delivering training
IOSH managing safely qualification
Experience of managing conflicting expectations of the client and consumer within one business area
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Construction
