The Company Pay Pal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, Pay Pal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. Pay Pal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a Pay Pal or Venmo account balance, Pay Pal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our Pay Pal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: As an SMB Merchant Servicing – UK BRE representative, your primary responsibility will be assisting our merchants and resolving their enquiries. By using the latest communication and technology tools, you will be able to provide our customers with accurate answers quickly and helpfully. As a frontline agent, you will be the primary point of contact for our merchants. It is critical that you provide predictable, compassionate, and timely resolutions to their questions and enquiries while maintaining a positive and friendly attitude. Job Description: This is a remote position within Ireland. Respond to customer inquiries via phone and chat, providing support for products, services, accounts, and transactions while maintaining production, quality, and customer satisfaction standards. Outreach to merchants with the goal of strengthening their engagement with the Pay Pal platform while proactively identifying opportunities for collaboration and growth. Research, resolve, and take necessary actions to address customer concerns, proactively identifying and preventing future issues. Identify and assess the specific needs of each merchant to deliver customized recommendations on Pay Pal's products, features, and benefits, aiming to enrich their user experience and optimize long-term value. Provide regular feedback on process improvements, as well as necessary policy or product updates. Maintain compliance with security and confidentiality policies while ensuring adherence to departmental procedures. Continuously develop expertise in Pay Pal products, policies, and procedures, applying independent judgment and problem-solving skills to deliver excellent customer service. Minimum Qualifications: Minimum of 3 years of relevant work experience Fluent English is required for this role Strong verbal communication skills utilizing active listening and clearly speaking to customers Strong written communication utilizing proper grammar and punctuation
