Your Role *Oversee client service delivery and monitor service provision to agreed standards for key clients.

*Formulate and implement key client service programs.

*You will liaise internally with all operational areas to ensure awareness of all key client requirements.

*Visit clients on a periodic basis to evaluate service quality and identify client priorities.

*You will assist in the resolution of complex client issues.

*Manage escalations and complaints within the team and within the department.

*Manage, train, and assist assigned Account Managers in the successful running of their teams.

*You will participate in the review of procedures and policies and supervision of Managers to ensure adherence to these procedures.

*Participate in client conference calls.

*Liaise with clients regarding reporting requirements and deadlines, ensuring delivery in an accurate and timely manner.

*You will be responsible for continuous risk assessment of current and potential new funds under administration.

*You will identify issues/concerns and recommend company wide solutions for any/all high risk projects.

*Responsible for managing operational risks - monthly reporting on status reports and key development issues.

*Demonstrate proactive approach to industry and regulatory changes and the development and promotion within firm.

*Participate in and will be leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business.

About You *You have BBS in Accounting/Finance or related discipline or professional accounting designation (ACA CIMA, ACCA.

*You have 7-10 years of experience in Financial Services, preferably with exposure to Product Control, Operations or Fund Accounting environments within PE.

*You can demonstrate strong technical knowledge of Private Equity Fund Accounting.

*You can demonstrate skills in negotiation, business planning and budgeting, margin analysis, rating agency relations and technical accounting.

*You are familiar with Investran, or other Private Equity software packages, highly advantageous.

*You are experienced in developing/implementing/optimising business processes and projects.

*You have a knowledge of International GAAP/IFRS Accounting Principles.

*You can demonstrate strong leadership skills and have supervisory experience.

*You a superior in written and verbal communication.

*You have advanced computer skills (Microsoft Excel).

#LI-BM1 Skills: Private Equity Investran Fund