Job Summary The Customer Service Team Leader position is about leading and inspiring your team every day. You will report directly into the Customer Service Manager. We want someone who looks further than just the “Duties and Responsibilities” of this role. It is about being engaged, energised, motivated and being able to bring your team with you on the various journeys that happen. Your desire to build a high performing team, who adds value to our business and offers excellent customer service should always be top of your agenda. This role offers a great opportunity to someone who really wants to work in a progressive company and wants to develop themselves further. If you are enthusiastic, passionate about customer service and enjoy working in a positive, collaborative environment, then this role could very well be a fit for you. ROLES AND RESPONSIBILITIES Provide guidance and support to the team daily so that they can carry out their tasks successfully. Encourage a friendly, open, and productive work culture. Work closely with the Customer Service Manager to support any new or ongoing initiatives.  Identify and implement system changes to improve the operation of the department. Interface with other functional areas globally as you strive for continuous improvement.  Manage Customer inventory allocations, Service Cloud case ques and customer campaigns. Assist the Customer Service Manager in the development of short- and long-range operating objectives, organizational structure, staffing requirements and succession plans. Ensure adherence to pertinent regulatory requirements and to departmental policies, practices, and procedures [SOPs, safety procedures and biosafety protocols]. Build strong relationships with our customers by taking a proactive approaching how we do business. (Internal and External Customers). Be fully engaged with our customers. Reporting and data analysis. Perform all other related duties as assigned. Job Qualifications Export experience preferable which includes preparing of Export documentation and knowledge of Letter of Credit and Cash against Documents. Education: Third Level diploma (preferably Scientific) or Equivalent Business Experience Experience: 2+ years of Team Leader or Senior Customer Service experience Pharmaceutical Industry Experience: Preferable Language: Fluent in at least two languages – English and at least 1 other language. Other:  Coaching Skills Data Analytics Excellent verbal and written communication skills Attention to Detail Software - SAP experience, Microsoft Windows/Office (good level of excel), Service Cloud About Microbial SolutionsOur Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.