Job title: Technical Support Engineer Duration: 11 months Location: Dublin – hybrid model Office days at least 2 times/week Fantastic opportunity to join one of the global and fast-growing Software companies in the world!The Support Engineer is a pivotal member of our Client global organization, entrusted to guide customers through critical issues for timely solutions. Customer satisfaction is paramount, driving our daily efforts. This role's significance lies in ensuring both customer success and platform health. As a support engineer, you'll address technical cases—helping customers understand, troubleshoot unexpected behaviours, and resolve queries about the client software. Success requires stellar customer support skills—building trust, showing empathy, and adept communication across web, chat, email, and phone channels. While managing tough cases, collaboration and adaptability are essential. Support engineers also contribute uniquely valuable insights for process and product improvements across business units. Qualifications and technical skills that will lead to your success: At least 2/5+ years of experience in a similar role Prior exposure to UI development or support roles. Proficiency in at least two of the following: CSS, AJAX, React JS, Graph QL, Angular JS, and mobile application development. Capability to read and debug Java and Java Script code, with the potential to write Java Scripts being an added advantage. Proficiency in utilizing browser developer tools for effective troubleshooting. Advanced comprehension of cloud and web application components coupled with experience in Application Support. Additional strength if you possess experience in supporting mobile applications. Competence in scripting languages such as Java Script, Python, Perl, Unix Shell, and Windows Shell. Solid experience with relational databases like My SQL and Oracle. Proficiency in writing or debugging Object-Oriented code, preferably Java, or relevant alternatives. Familiarity with either Linux/Unix or Microsoft Server environments. Demonstrated capability to grasp problem statements and adeptly troubleshoot intricate technical issues. Excellent written and verbal communication skills, allowing you to articulate complex technical solutions with clarity. Personal commitment to upholding quality standards and delivering exemplary customer service. Ability to efficiently manage and prioritize a backlog of cases. A team-oriented disposition that thrives in a collaborative work environment. Proven ability to maintain professionalism when handling complex user issues, including challenging customer interactions. Demonstrated capability to lead investigations and resolve intricate issues and escalations, showcasing exceptional technical prowess, business process understanding, and responsiveness to customer needs. Desired Skills Experience providing Saa S support Experience Service Now Platform Experience diagnosing performance related issues. Experience using tools like Eclipse, Splunk, Xcode, Android studio, Sauce Lab
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Technical Support Engineer
100,000 €
Technical Support Engineer
Ireland, Dublin, Dublin,
Modified October 31, 2024
Description
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