General InformationPosition: Platform Experience New Associate - EstonianLocation: Dublin, IrelandContract: Full-time role 40 hours per week, 12 month contract (with view to extension)Work Hours: Must be flexible to work in a 24/7 environmentJob DescriptionAccenture is hiring full time employees to work as a Platform Experience New Associate on a fixed duration project for one of our global leading clients. Help improve the quality and safety of online content, while gaining hands on job experience.As a Platform Experience New Associate, you will be responsible for analysing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.Duties and ResponsibilitiesDay to day responsibilities may include, but are not limited toReview, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety teamRespond to user inquiries with high quality, speed, empathy, and accuracyFulfill base productivity and quality requirementsParticipate in process improvement initiatives that improve quality and efficiency of workParticipate in continuous training programs and workgroup discussions for optimal development in the roleEngage in conversation around socially sensitive topics with the purpose of keeping our communities safeMust be comfortable reviewing sensitive content including graphic pornography, violence, drug use, child abuse, etcMajority of your time will be spent on general content music, sports, beauty, fashion, kids, etc. but you will come across some sensitive content on a weekly basis.Due to the nature of this role, the post holder might regularly be exposed to and have to deal with stroboscopic effect images Your total rewards Accenture Flex offers a Total Rewards package which includes compensation recognizing individual contributions and a range of benefits so you can build a coverage package based on your personal needs. Base pay We offer a competitive base pay based on your role, career level and skills. Medical coverage and spending accounts Employees have a choice of plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs. Use pretax dollars to pay for eligible health care and dependent day care expenses. Dental and vision coverage Employees can choose a traditional dental plan or a dental maintenance organization plan. A vision care plan is offered which covers an annual routine eye exam as well as frames, lenses, or contacts. Life Insurance & Long-Term Disability Accenture Flex provides you with a basic level of life, AD&D and disability insurance, and you have the option of purchasing additional coverage. Paid Time Off (PTO) PTO encompasses traditional vacation time along with paid personal time off and sick leave, providing flexibility for how, when and for what purpose time off is taken. 401(k) Savings plan Employees are immediately eligible to contribute to a standard 401(k), a Roth, or an after-tax account through convenient payroll deductions and are always vested in their own employee contributions.