It Manager, Ireland, Kepak Group

Ireland, Ireland
Published 2022-09-24
Expires 2022-10-24
ID #1181967593
It Manager, Ireland, Kepak Group
Ireland, Ireland,
Published September 24, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: It manager

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About Kepak:
Kepak Group is an Irish company and one of Europe’s leading meat processors. Kepak have a portfolio of market leading brands including Rustlers, Big Al’s, John Stone, Stript Snacks and Celtic Beef. At Kepak, our ambition to grow as a business is equalled only by our ambition to grow the careers and personal satisfaction of our people. INDHP
What to expect in the job?
Provide 1st level day to day technical support to a dynamic office and production environments.
Provide problem diagnosis, using appropriate support tools for hardware, software & in-house applications
Provide guidance and leadership for junior IT support roles.
IT budget management for the site
Manage and assign service desk tickets for the site
Procurement of related hardware for site
Deliver outstanding customer service standards by answering all calls promptly, remaining courteous and professional always
Working as part of a larger group wide team, you will work to both individual and group targets.
Provide excellent customer technical support, you will strive for first call resolution with each case.
Take ownership of and manage incidents through to resolution.
Liaise with various internal departments to resolve customer queries and complaints, attend relevant site management meetings.
Log support information and actions to the relevant database/system
Any other duties deemed required as part of the day-to-day role
The role will be primarily based in Watergrasshill, with some extended cover for our external location in CGI, Middleton.
What we need from you?
Third Level qualification in field of IT or equivalent experience.
8+ years of experience in a technical support environment required.
Excellent working knowledge of Desktop Operating Systems.
Knowledge of Windows Servers.
Knowledge of Microsoft Active Directory administration skills.
Knowledge of Microsoft Exchange.
Knowledge of network patching, switches and wireless installations.
Strong Interpersonal skills with ability to support and communicate with users on all levels.
Sound troubleshooting and analytical skills.
Self-starter who uses own initiative.
Ability to work effectively as a member of a larger team.
Has a pleasant, patient and friendly attitude.
Ability to take ownership, organise workload and change priorities quickly.
Working hours: required to cover the hours from 7:00 – 17:00 Mon-Fri.
On call rota outside normal work hours and weekends.
Desired: Driving licence and own transport.
Employee benefits platform
Company phone
Company laptop
Discounted health insurance
Subsidised canteen
Free parking
Cash sales available
Flexibility of holiday planning
Permanent contract
On call allowance
Note: This factory is located in an area that is not easily accessible by public transport.
Connect with Kepak:
LinkedIn | Twitter | Facebook

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    Registered on October 7, 2017


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