Role: Service Desk Technician Salary: €40,000 per annum plus an on-call allowance of €250 per week Location: North Dublin (on-site with remote on-call duties outside of business hours) Benefits: Healthcare, Pension, Death in Service, Product Discounts Duration: Full-time, Permanent Working Hours: Rotating shifts, Early shift: 07:30 - 15:30, Standard shift: 09:00 - 17:30, Late shift: 10:30 - 19:00 Participation in an on-call rota: 1 week in every 5 weeks, with duties performed remotely outside of business hours.

Service Desk Technician Exciting opportunity has arisen for a skilled Service Desk Technician to join a dynamic team in North Dublin.

This role involves delivering exceptional IT support to ensure smooth operations for end-users and stakeholders.

The successful candidate will have strong problem-solving skills, technical acumen, and a passion for customer service, making a significant impact in a fast-paced environment.

With on-call duties handled remotely, this position offers a balance between flexibility and hands-on support.

If you thrive in collaborative settings, enjoy troubleshooting IT challenges, and seek to build a rewarding career, this role is tailored for you.

Responsibilities: Provide first and second-level technical support to resolve hardware, software, and network issues.

Monitor and respond to incoming support tickets, calls, and emails promptly.

Troubleshoot and resolve technical incidents in a timely manner.

Escalate unresolved issues to senior technicians or external vendors where necessary.

Participate in the on-call rota to ensure continuous support for the organisation.

Document incidents, solutions, and maintain accurate records of system changes.

Perform regular system checks to ensure optimal performance of IT infrastructure.

Collaborate with team members to implement software updates and hardware installations.

Requirements: Proven experience in a service desk or IT support role.

Strong knowledge of Windows operating systems, Microsoft Office Suite, and IT hardware.

Familiarity with remote support tools and basic networking principles.

Excellent communication skills, both written and verbal, with a customer-centric approach.

Ability to work effectively under pressure and manage multiple tasks.

Availability to participate in a rotating on-call schedule.

Problem-solving mindset with attention to detail and organisational skills.

Relevant certifications (e.g., Comp TIA A+, ITIL) are advantageous but not essential.

What to do next: If youre interested in this role, click apply now.

For more information and a confidential discussion on this role or other opportunities, contact Conorvia email Skills: Service Desk IT Support Technical Support