Job Summary:

  Desktop  Technician will provide day to day local desktop support, receive inbound calls, 

answer questions, troubleshoot and document steps performed to resolve challenges with hardware, 

software and application issues in a ticketing system.  The candidate will also need to facilitate 

customer resolution for calls and engage their supervisors and managers to ensure operational 

consistency across all shifts within the  IT  Support  Center.  Desktop  Support  Engineer provides  Break 

Fix, fault diagnosis and resolution.  Providing fault analysis to customer’s various core operating 

systems and platforms, as well be able to provide support and apply desktop fault resolution for the 

approved application suite.  Ideal candidate should have 2-3 years’ experience in  Windows  Desktop 

support.  

Responsibilities:

·         Provide first/second level contact and problem resolution for customer issues. 

·         Work with  Third  Party  Vendors to remediate complex  AV issues as needed. 

·         Provide timely communication on issue status and resolution. 

·         Maintain ticket updates for all reported incidents. 

·         Install, upgrade, support and troubleshoot  XP,  Windows 7,  Windows 8.1,  Windows 10 and 

Microsoft  Office 2010,  Cisco  Jabber, another authorized desktop application. 

·         Should have basic knowledge of  Mac operating system, to support  Apple pc users. 

·         Install, upgrade, support and troubleshoot for printers, computer hardware. 

·         Performs general preventative maintenance tasks on computers, laptops, printers. 

·         Performs remedial repairs on  Desktops, laptops, printers and any other authorized peripheral 

·         equipment. 

·         Use diagnostic tools to troubleshoot problems associated with network connectivity, and

Workstation.

·         Broad experience of  IT with basic understanding of  Networks,  Servers,  Audio/Visual, 

Smart  Devices and  Telecom.  Administer and troubleshoot network connectivity issues, including routers, switches, firewalls, and VPNs.

Requirements

Requirements

·         2+ years of experience in a Desktop Support Technician role or related IT field.

·         Excellent verbal and written communication skills, including the ability to communicate technical information to non-technical user.

·         Mobile device management including  IOS and  Android devices,  Enterprise encryption solutions, 

Windows  PC/laptop management via  Active  Directory. 

·         Proven analytical, troubleshooting and problem-solving skills.

·         Proven ability to multi-task, effectively determine priorities and meet  SLA’s. 

·         Excellent communication relationship-building and internal customer service skills. 

·         Adaptable and flexible in a fast-changing industry and work environment. 

·         Willing to work off-hours and weekends when required for projects or emergency support. 

·         Advanced knowledge of Active Directory, Exchange, and Outlook.

Benefits

Salary and Perks

The salary for a Desktop Support Technician is 

Our hiring process

• A 30 min call with one of our passionate recruiters to understand your career plan better and answer any questions you may have
  
• A 45 min technical interview with our experts to assess your skills and compatibilities
  
• Our impressions and your CV are forwarded to our clients for a final review.
  
• Possibility of an end client interview
  
• On average, our process lasts 10 working days and offers usually follow within 48 hours.
  

Selected candidates are always supported by their direct managers (with no fear of micromanaging