Product Support Engineer - North Dublin.

Key tasks and responsibilities: Leading, managing and investigating field complaints while resolving them in a timely manner Presenting data, metrics and escalation progress to cross-functional teams Generate systematic plans to assist in troubleshooting and problem resolution of instruments Be available to travel to customer sites and resolve hardware/software and workflow escalations in a professional and timely manner Resolve technical problems using a data analytics approach while working closely with subject matter experts to identify root cause, enabling solutions to be developed Be the Voice of the Customer and collaborate cross-functionally to develop and implement enhancements or new workflows improving reliability and performance Have a thorough understanding of complex Medical Device equipment with proven in-depth knowledge of software and hardware problem solving.

Proven ability in the application of IT, electrical, mechanical, fluidic and system engineering principles Ability to develop a thorough understanding of the instruments and the tests they perform using different assays Interested applicants should have: Bachelors degree in an Engineering discipline (Mechanical, System, Electrical, Biomedical Engineering or Software or similar) is required Minimum of 3 years' relevant experience Appreciation for the regulations in the medical device industry Ability to lead investigations, manage and communicate progress to cross-functional teams Hands-on experience of medical device instrumentation with a proven ability in troubleshooting and root cause investigation Experience in using analytical tools to perform data analysis to identify system performance issues, establishing trends and presenting data Excellent written, verbal and communication skills with the ability to create and present findings to customers and management teams within the organisation Self-directing, goal oriented with a customer first approach and able to prioritise workload accordingly Have excellent drive to work closely with Field Service at customer sites when required to investigate and resolve technical escalations Understanding of workflows and the operation of a clinical laboratory.

Voice of the Customer- eager to ensure customer pain points and frustrations are being addressed by the Business Skills: medical device Support engineer engineer