Customer Experience Associate (e-commerce), Causeway, Skyler Limited

Customer Experience Associate (e-commerce), Causeway, Skyler Limited

Details + Details -

  • Job type: Full time
  • Contract type: Permanent
  • Salary type: Monthly
  • Occupation: Customer experience associate (e-commerce)

Location + Location -

  • Country: Ireland
  • Region: Ireland
  • City: Causeway

Description + Description -

Customer Experience Associate (E-Commerce) Customer Experience Associate (E-Commerce) Manage customer interactions, enquiries and orders At least 2 years of CS or marketing experience Strong written and spoken English & Chinese Job Description We are currently seeking a Customer Experience Specialist to join our young and energetic team. You will be responsible for providing outstanding customer service, introducing customers to our brand and products, assist with placing orders online or in-store, and management of orders, inventory and logistics. RESPONSIBILITIES: Communicate and interact with customers via phone, chat, email and social media to provide responsive and helpful support Coordinate with our customers, stores and logistics partners to arrange deliveries and manage inventory Lead product demonstrations for showroom customers, ensuring all customers have a welcoming experience and be responsible for closing sales orders Analyse website data analytics and marketing campaign data, and implement appropriate strategies to ensure a rewarding and engaging customer experience Other related administrative, marketing and business development responsibilities REQUIREMENTS: Degree or above, with concentration in Business, Marketing or a related principle preferred At least 2 years of experience in customer service, customer-facing role, marketing or related fields Strong command of written and spoken English and Cantonese (Mandarin proficiency a plus) Enjoy working in a fast-paced, entrepreneurial environment Flexibility to work on weekends on a shift basis, with 5 work days per week Outstanding interpersonal and communication skills Highly organised, with strong attention to detail and time management skills Ability to work independently with a positive attitude, while being a team player Candidates with less experience will be considered as Customer Service Officer QUALITIES: Eager to join a rapidly growing e-commerce company, and enjoys working in a fast-paced and energetic work environment Believes in the importance of a good night’s sleep, and is enthusiastic and passionate about the sleep & bedding industry Outgoing personality and enjoys interacting with customers Ready to take on a variety of responsibilities and excels in an environment where new opportunities and challenges arise on a daily basis Skyler ( ) is a Hong Kong based e-commerce mattress brand and we’re looking for talented individuals to join our energetic and fast-growing team. If you’re looking for a fun and exciting work environment and have an ambition to grow within our company, please submit an application by clicking  Apply Now . All information received will be treated with strict confidence and used for employment-related purposes only. Applicants who are not invited for interview within six weeks may consider their applications unsuccessful. All personal data of unsuccessful candidates will be destroyed after six months. Skyler ( ) is an exciting, fast-growing Hong Kong based e-commerce brand focused on sleep, and we’re hiring! We have rapidly grown to become a leading brand in the online mattress market. Our flagship Skyler mattress is an innovative ‘mattress-in-a-box’that offers all the quality and comfort of a luxury mattress at a fraction of the price, combined with an incredibly easy shopping experience online, or at one of our 10+ retail locations across Hong Kong & Macau. Skyler is transforming the sleepy mattressindustry in Hong Kong and we’re looking for talented individuals to join our expanding team. Additional Company Information Wholesale / Retail Benefits & Others Dental insurance, Medical insurance, Performance bonus, Five-day work week

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Presented By: Skyler Limited