Job Description
A fantastic opportunity to join the team at Mount Wolseley Hotel, Spa & Golf Resort as a Night Porter!
About Mount Wolseley
Mount Wolseley Hotel in Carlow. is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure.
Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.
Responsibilities
Night Porter, under the general guidelines of the Departmental Supervisor/Manager, ensure the day-to-day operations are carried out in line with department and Hotel standards. To provide 100% quality service to guests at all times. To carry out duties in accordance with statutory, health and safety requirements.
To carry out duties to the standards as laid down in the standard of performance manuals.
To ensure all guests queries are handled promptly and efficiently.
Take and record all wakeup calls. Ensure that all wakeup calls are performed in a timely manner, following proper procedures.
To ensure all guest requests are met regarding room allocation i.e. VIPs
To make follow up calls to guests after check-in to ensure guest satisfaction.
To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
To constantly liaise with the housekeeping department to ensure all guest requests are attended to
To participate in the up-sell program to move guests into suites and higher rated rooms.
Answer telephones, transfer calls, take messages in line with the standard as set out.
To set up and clean meeting rooms as required
To clean all public areas to include toilets
To clean the exterior gardens including the smoking areas
Act as a back up to the porters team by assisting customers with any requests or information that they require.
To ensure that your work area is always maintained in a clean and organised manner.
To ensure that a proper handover is given from shift to shift
To book out guests if required ensuring that the situation is handled in line with the agreed hotel procedure and all follow up is undertaken.
To ensure that we maximize occupancy and rate through the managing of the shift on a day to day basis.
To assist the Night Manager in implementing and enforcing financial controls throughout the front office.
To compile any reports as requested by the night manager.
To ensure that all interfaces are operational at all times.
To post any charges as is required e.g. news papers, room service, bar and restaurant charge.
To ensure all banking procedures are followed at all times.
About The Role
Requirements
Skills/Experience to include but are not limited to:
Ability to provide warm, friendly and efficient service
Must be passionate about operations and working on the floor
Must be standards driven and detail-orientated
Excellent communication skills
Maintain exceptional levels of customer service and evaluate customer service levels with a focus on continuous improvement
Attention to detail
Be able to work under pressure whilst also delivering excellent service
Confident working on your own initiative and also part of a successful team
Perks and Benefits of working at Mount Wolseley Hotel, Spa & Golf Resort
Very competitive hourly wage
PRSA pension scheme
Career progression opportunities across the Windward group
Employee Assistance Programme
Digital Wellness Programme
Complimentary, high quality meals on duty including breakfast, lunch & dinner
Complimentary barista-style coffee
Discounted room & dining rates in Windward properties for you as well as friends and family
Refer-a-friend scheme
Training and development opportunities dedicated to your development
Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
About Windward Management
Mount Wolseley Hotel, Spa & Golf Resort is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join Us Today as a Night Porter!
Skills Needed
About The Company
Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.
Company Culture
At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.
Desired Criteria
Required Criteria
Closing DateTuesday 3rd June, 2025
