MUST HAVE A MINIMUM OF ONE YEARS EXPERIENCE IN A 4/5*- PROPERTY IN A SIMILAR ROLE
SCOPE & GENERAL PURPOSE OF JOB: ACCOUNTABILITIES:
1. To offer the highest level of guest service in the Reception Area of the hotel, ensuring the agreed standards are achieved at all times.
2. To supervise, support and train senior and junior members of the Front Office Team
3. Specific Responsibilities include: The checking in and out of guests on arrival and departure; Dealing with enquiries via the telephone and at the Front Desk; Ensuring all procedures are followed in relation to the handling of cash and keys, Reservations duties when necessary 8. To comply with all cash procedures and ensure that all co-workers comply with same, and report back any breach of procedure to the Front Office Manager 10. To offer the highest level of Guest Care in line with the Company Customer Care Programme.
11. To deal with all guest complaints in the absence of the Reception Manager/Manager on duty
12. To ensure that you have an in-depth knowledge of your department product, in addition to being aware of the total hotel facilities.
13. To work as part of the Team, being aware of colleagues and their needs, and being flexible at all times.
14. To promote sales within the department and across the hotel
15. To have pride and commitment in your area of work.
16. To attend training sessions as required.
17. To attend appraisal / assess as required.
18. To attend Hotel and Departmental Meetings as required, ensuring effective communication at all levels.
19. To maintain all company policies and procedures.
20. To ensure that all hygiene regulations are adhered to at all times.
21. To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment.
This is not a full and final list of duties and responsibilities and you may be required to carry out other tasks as directed by management.
