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Senior Service Analyst,

Ireland, Leinster
Last update 2025-02-13
Expires 2025-02-12
ID #2585241106
Free
Senior Service Analyst,
Ireland, Leinster,
Modified February 3, 2025

Description

Senior Service Analyst (Change & Release Process) Our client, a global leader in healthcare, pharmacy, and retail, is looking for a Senior Service Analyst to join their team in Dublin.

This hybrid role focuses on optimizing Change & Release processes in a Saa S environment to ensure operational stability and compliance.

Key Responsibilities: Collaborate with global teams to monitor and improve Change & Release processes.

Analyze data to identify trends, inefficiencies, and non-compliance, providing actionable insights through reports and dashboards.

Conduct quality assessments, post-implementation reviews, and drive process improvements.

Support ITIL processes, including Change, Release, Incident, and Problem Management.

Train and upskill team members on tools and processes.

Requirements: 3+ years experience in Audit, Compliance, or Governance within a service environment.

Strong understanding of ITIL Service Delivery (Change & Release Management).

Proficiency with tools like Service Now, Confluence, Azure Dev Ops (ADO), and Jira.

Analytical mindset with excellent stakeholder management and presentation skills.

Familiarity with Saa S environments and Cloud Technologies is a plus.

Service Delivery tools like Service Now, Remedy, Helix.

Working with Production Support, Dev Ops, QE Business, Product, and project teams.

Benefits: Hybrid work in Dublin Technical Centre.

Competitive salary + annual bonus (20% or more).

Healthcare for you and your family.

Pension allowance (6%) and pharmacy discount card.

If you meet these criteria and want to be part of a dynamic team driving innovation in healthcare technology, apply now.

Lets talk! ?? Skills: Governance, Risk Management, and Compliance (GRC) Jira Saas ITIL Process

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Senior service analyst

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