Job DescriptionAnantara The Marker Dublin Hotel is searching for an ambitious Spa & Wellness Assistant Manager to reinforce the Spa management team and deliver a memorable guest experience consistently.This is an exciting time to join the hotel, which officially opened as Anantara The Marker Dublin Hotel in May 2023.General responsibilities:To assist with the daily operations including the reception, gym, leisure area and treatment rooms.To carry out treatments (body and facial work) when required, always delivering the highest level of consistent Spa therapy. This implies to have previous experience to deliver a high-quality treatment to our guests and members. To cover reception whenever required.To carry out a full walk of the department at the beginning and end of shift and ensure that all checklists are being carried out by the team.To ensure all areas are checked to the highest standards of cleanliness and maintenance is reported promptly and followed up until completion.To ensure departmental briefings are carried out at relevant times in the absence of the Spa & Wellness Manager.To attend all meetings as requested in the Spa Managers absence e.g., morning briefings, HOD monthly meetings etc.To deal with and resolve any team member performance issues that arise in the absence of the Spa & Wellness Manager.To ensure that all team members comply with the employee handbook and the hotel grooming’s policy.To manage the Timepoint System and ensure it is monitored in the absence of the Spa & Wellness Manager.To ensure that all team members are rostered in accordance with the Organisation of Working Time Act and that rosters and payroll for the team are completed in line with internal procedures. To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.To deliver excellent care to our guests.To assist with the implementation of the Spa Standards using LQA and Anantara SPA operating procedures.To lead and continually re-assess/train spa therapists to ensure the highest level of delivery, knowledge, and experience at all times, this includes a set induction period for all new team members.To assist in conducting quality self-assessments on a weekly basis.To create a warm and welcoming atmosphere for our guests, ensuring their needs are met and expectations are exceeded at every touchpoint.To assist in maximizing the Spa’s business potential through effective yield management, booking procedures, strong retailing and up selling.To monitor booking and email platforms.To ensure all administration logs are accurate and being updated daily. This includes but is not limited to daily reporting, membership logs, gift vouchers, turn away reports, commission and gratuity reports.To carry out monthly stock takes, ensuring accurate recording of the inventory in SAP.To manage the ordering of products when required.To resolve any invoicing incidences related to Spa orders working closely with the stores team.To monitor guest feedback and to assist the Spa & Wellness Manager with the implementation of systems to address relevant comments thus ensuring continuous guest satisfaction.To assist in ensuring guest feedback is acted upon in a timely manner.To work with the Spa & Wellness Manager to initiate and instigate new ideas and avenues for guaranteed future growth and development.To ensure that the Hotel’s Vision & Mission statement is communicated to the team.To ensure that areas of responsibility are clean and well maintained. To ensure that the ambiance in departments (lights, music, and temperature) is controlled.To report defective materials and equipment to the appropriate departments.To attend meetings as required.To ensure there is management presence in the Spa at all times.To ensure a consistently high level of security is well maintained throughout the Spa.To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.To provide support where necessary in other areas of the Hotel.To comply with the hotels’ cash handling procedures and ensure that all team members are trained accordingly.Fire, Health & SafetyTo have a full understanding of Fire and Emergency procedures. To have a full understanding of Health & Safety regulations and carry out risk assessments in own department.To ensure smooth and efficient workflow, and maintain the highest levels of cleanliness, hygiene, and safety.To monitor Spa plant room and ensure it is operating within health and safety standards. To ensure all accidents and incidents are reported in accordance with the hotel’s accident/ incident reporting procedure.To support the hotel’s Environmental policy by complying with waste management and monitory energy efficiency.Leadership CompetenciesTo demonstrate high levels of energy, enthusiasm, and professionalism.To encourage the team towards Hotel and individual objectives.To provide a great work environment and treat each other with dignity and respect and embraces diversity.To communicate in a structured and effective manner with their team.To build and sustain effective relationships with employees, guests and vendors.To be fully knowledgeable and compliant with the Leading Hotels of the World LQA program.Additional InformationWhat do we have to offer you:Competitive SalaryCareer ProgressionRefer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in The Marker or another hotel of NH Hotel GroupExcellent Room Employee Rates in over 800 properties worldwideAccess to a exhaustive learning experience including unlimited access to the company eLearning platformMeals whilst on duty in our employee restaurantEmployee Recognition AwardsEmployee Assistance Program - mental health and wellbeing supportComplimentary provision and laundry of uniforms