Collector - Fluent English, Dublin, Hertz Europe

Collector - Fluent English, Dublin, Hertz Europe

Details + Details -

  • Job type: Full time
  • Contract type: Permanent
  • Salary type: Monthly
  • Occupation: Collector - fluent english

Location + Location -

  • Country: Ireland
  • Region: Dublin
  • City: Dublin
  • Address: Dublin

Description + Description -

Do you have confidence when discussing late payments? Are you able to put your point across clearly and concisely? You have a primary focus within this role, it's to collect any monies owed to our business. This will need to be handled in a sensitive manner and with the skills required.We need a quick learner with the desire to deliver exceptional service levels, with an eye for detail and who has the ability to think and act independently!Our European Service Centre office based in Swords Dublin offers a bright, modern and friendly atmosphere. We are currently looking for a English speaking Collections Agent to join the Credit teamThe role: Taking the wheel at HertzAs an English speaking Collections Agent you will reduce & control the amount of overdue invoices in the portfolio of accounts assigned as well as to provide service excellence to customers by handling account queries regarding rental charges.Work portfolio of outstanding damage invoices.Achieve the target set (30+ & 120+ receivables ) in order to ensure maximum bonus allocation.Maintain SLA on customer contact (number of queries closed per hour and turnaround timeUse the Business Planning Server to stay up to date in terms of portfolio statistics and collection performance as well as for reporting on exceeded credit limits & unapplied cash (on account payments).Recommend suspensions, re-activations and referrals so as to ensure bad debt exposure is kept to a minimum.Investigate and resolve incoming customer queries and complaints to ensure customer satisfaction and no outstanding customer issues are left unattendedYour benefits: Fuelling your journeyRelocation package and assistance from our supportive relocation teamFree on-site Doctors, Nurse and Physiotherapy servicesPension schemeFree On-site GymSubsidised staff restaurantSports and Social ClubTraining and development programmesIncentivesStaff Car Rental and Sales discountFree ParkingYour skills: What you'll need for a great journeyFluency in English is essentialPrevious Credit Collections or Accounts Receivable experience is an advantageKnowledge of Word and Excel is requiredGood level of communicationGood level of analytical skillsAbout UsThe Hertz Corporation has an exciting portfolio of rental car brands - including Hertz, Dollar, Thrifty and Firefly. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets. Please APPLY NOW

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