About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role As part of the Custody Tax Operations (CTO) team, the Senior Analyst is at the centre of the International withholding tax processing, Reporting to the Team leader, responsibilities will be to ensure that team request, record and manage Northern Trust’s client tax documentation, and accurately identify, process and track tax reclaims on behalf of Northern Trusts global client base so as to ensure maximum tax benefits. The role will include assisting in the reviewing others training and control reporting as required and taking appropriate tasks from the Team Leader escalating issues as appropriate in a timely manner. Key Responsibilities of the Role Take on assigned tasks from the Team Manager and Team Leader Process, scan, record, distribute and file large volumes of documentation received by the team on a daily basisReviews work of others including tax breakdowns and tax reclaims Provide training and control reporting as needed. Handle complex queries and refer complicated issues to higher level specialist and or regional tax team as neededRespond promptly and appropriately to general queries received from clients, custodians and Relationship Managers To work closely with the relevant contacts within the scope of the process and for clients to provide the best possible service, responding to queries and escalating as appropriateBe aware of all service level agreements in place Continuously meet and exceed the expectations and requirements of all clientsWork within a team with a strong willingness to assist others when required, building effective relationships with members of the team and other teams as wellContinuous review of processes and procedures to ensure tasks are completed efficiently to a high standard. Skills / Qualifications The successful candidate will benefit from having: A strong educational background - Business/Tax or legal degree or similar 3rd level qualification Some level of tax experience, in tax documentation, or tax reclaim experience preferable.Knowledge of the investment management/asset servicing industry.Bright, articulate and entrepreneurial with a demonstrated ability to navigate through obstacles, work under pressure and successfully deliver to tight deadlines in a fast moving business EnvironmentDemonstrated client servicing capabilities and excellent communication skills.Must be resilient to pressure and have the ability to adapt quickly.Accuracy and attention to details at all timesNumerically competent with strong problem solving and analytical skillsGood core IT skills – Adobe, Excel, MS Office, Word etcAbility to work within a team environment