About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.Learn more at .The RoleAs an Accounts Receivable Specialist, your daily responsibilities will be to communicate with our customers to ensure the collection of our contracted fees or resolve collection issues.  This position will partner with the sales team as needed to resolve outstanding debts.  This opportunity is ideal for a well-organized and detail-oriented individual who has strong communication, customer service, and problem solving skills, and is excited to be a part of a team to sustain improvement in this key component of the company.What You'll DoManage and collect on outstanding receivables through communications with our customersFollow up on outstanding invoices with the appropriate documentation and information, to ensure payment is made as promisedMaintain accurate records documenting collection efforts, facts pertinent to the transaction, and payment status or reason for payment delayWork with Sales Department to help resolve discrepanciesProvide management with updates regarding collection progressIdentify at risk accounts, and monitor accordingly and assist with minimizing billing discrepanciesAssist with special projects as assignedWhat You'll Need0 – 12 months experience in a customer facing roleMust have strong attention to detailStrong work ethic and willingness to take ownership for wide-ranging responsibilitiesExcellent interpersonal skills, flexibility to accommodate different situations and temperamentsAbility to multi-task and work in a fast-paced and demanding global environmentWorking knowledge of Microsoft Office (Excel, Word, Outlook, etc)Excellent organization and prioritization skillsAbility to perform under pressure and meet tight deadlinesStrong communication skills, both verbal and writtenWhat Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clientsWe care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a fewWe have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.  We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's and. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at.To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.