Technical Support Engineer - Hebrew Speaker, Cork, Net App, Inc.

Technical Support Engineer - Hebrew Speaker, Cork, Net App, Inc.

Details + Details -

  • Job type: Full time
  • Contract type: Permanent
  • Salary type: Monthly
  • Occupation: Technical support engineer - hebrew speaker

Location + Location -

  • Country: Ireland
  • City: Cork
  • Address: Cork

Description + Description -

Job Summary As a Technical Support Engineer you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp SolidFire and HCI product lines. Support incidents can range from various hardware and/or software issues with SolidFire/HCI storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.  To be successful in this role, you must be a motivated self-starter and self-learner, and possess a strong customer service mentality. This role will provide you with an opportunity to develop your technical skills by learning and supporting infrastructure built for the next generation data center. Job RequirementsEssential Functions:Respond to post sales customer support issues, raised by the customer via phone/email/web/chat, or internally via Active SupportBe responsible for monitoring and responding to alerts on customer systemsRaising support cases for alerts received by SolidFire monitoring system or direct requests from customersResearch customer issues in a timely manner and follow up directly with customers on recommendations and action plansTechnical troubleshooting of customer environments and the SolidFire productsCollection and analysis of multi-platform logs to identify issues and determine root causeCase managementCollaborate with other Technical Support Engineers to quickly facilitate solutions for customersEscalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertiseLeverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issuesCreate new knowledge base articles to share information for reuse throughout the Technical Support CenterShare best practices with Technical Support Center staff and learn about new technologies and complimentary storge applications Requirements: Good written and verbal communication skills in English + HebrewAbility to work well within a teamGood interpersonal communication and customer service skillsAbility to work under pressureAbility to manage multiple work streamsStrong aptitude for leaning new technologies and understanding how to utilize them in a customer-facing environmentAbility to follow standard engineering principles and practicesAnalytical approach to problem solvingExperience in troubleshooting methodologies Strong communication and documentation skills, and strong process skillsGeneral knowledge of   Operating systems including Linux/WindowsTroubleshooting block storage access protocols (FC, iSCSI) Server/storage hardware troubleshootingBasic experience with virtualized infrastructure and hypervisors (VMware, Hyper-V & etc)Basic Networking concepts Education A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience; and 3-5 years of experience in a relevant technical support role. Certifications in the following would also be a plus: VCP, BCP, MCP, etc.

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Presented By: Net App, Inc.