Vo IP & Unified Communications Service Delivery Manager We are seeking an experienced Vo IP / Unified Communications Service Delivery Managerto oversee collaboration and voice services for a major enterprise client.
This interim role focuses on operational leadership, Vo IP service reliability, Microsoft Teams telephony, and high-quality support for executive communications.
The ideal candidate will run day-to-day service delivery across voice, video, conferencing, and collaboration platforms, manage a small UCC function, and ensure stable performance in a predominantly Microsoft Teams environment.
About the Role As the Vo IP & UC Service Delivery Manager, you will: Own the stability, uptime, and service quality of all Unified Communications and Vo IP systems.
Manage daily operations across Microsoft Teams Voice, conferencing, room systems, call flows, and telephony.
Lead and coordinate a small UCC support team.
Provide confident, professional support for executive meetings, including early-morning preparation when required.
Oversee the transition from legacy Cisco UCC systems to a full Teams-based model.
This is a hands-on operational leadership role with strong visibility across senior stakeholders.
Key Responsibilities Service Delivery & Operations Manage day-to-day Vo IP and UC operations with a strong emphasis on Microsoft Teams Voice.
Ensure high-quality performance across telephony, conferencing, video, and collaboration services.
Oversee incident response, root-cause analysis, service continuity, and SLA management.
Create and maintain service performance reporting and improvement plans.
Executive & Stakeholder Support Lead technical setup and support for senior-level and board-level meetings.
Provide early-morning coverage for key executive conferences when required.
Maintain clear, proactive communication with senior stakeholders.
Technology Transition Manage the decommissioning of remaining Cisco UCC systems (scheduled early in the engagement).
Ensure a seamless transition of users and services to Microsoft Teams Voice.
Coordinate with technical teams and vendors for smooth cutovers and configuration accuracy.
What You Bring Strong hands-on expertise in Microsoft Teams Voice (telephony, call queues, room systems, policy administration).
Experience managing or leading UC, Vo IP, or collaboration service operations .
Proven ability to support high-profile executive communications with professionalism.
Solid stakeholder-management and communication skills in enterprise environments.
Familiarity with Cisco UCC (CUCM, gateways, telephony) for short transitional support.
Ability to work early mornings when required for executive meetings.
