Desktop Support Engineer, Cork

Ireland, Cork, Cork
Last update 2023-09-27
Expires 2023-10-27
ID #1733315921
Desktop Support Engineer, Cork
Ireland, Cork, Cork,
Modified July 19, 2023


We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. ROLE PURPOSE To support and maintain key business information systems in line with current business strategy with an emphasis on, but not limited to, end user business information systems environment and associated software and hardware. POSITION IN THE ORGANISATION A professional level IT role, providing a proven technical skillset mainly within the end user related technology arena. The role will predominantly involve 2nd and 3rd levels of end user IT engineering, escalations from the Service Desk and IT consultancy to the business. The role will also be inclusive of occasional first line support to the business when required. KEY TASKS/RESPONSIBILITIES/ACCOUNTABILITIES Support and maintains core operations of the RCI Endpoint environments across all RCI offices according to agreed service levels. This involves L2\L3 support including leading IT Endpoint projects and deployments. Assist associates with Endpoint\Printer\Telephony and Software provisioning in accordance with Global Processes Provides L2 service resolution for all Incidents Lead development of engineering solutions in collaboration with other IT teams. Manages technical escalations from other teams. Delivers all user IT service requests, new/updated hardware and software to agreed service levels, compliance requirements in line with business needs. Supports shift left initiative – providing supporting documentation for L1 services Provides proactive problem management and engages in continuous improvement. Manages 3rd party warranty contracts and relationships for all end user IT equipment ensuring all incidents be logged with the provider, taking ownership through to resolution. Supports the implementation of new applications/services into the production environment in line with business controls. Reviews and updates the end user IT environment to Global security standards and guidelines (SOX, PCI). Engage with other IT teams through the provision of accurate information, project involvement, testing and validation. Upholds all corporate IT initiatives and strategies, providing technical and administrative assistance. Supports the business as part of an on-call rota where out of hours assistance may be required. Creates, publishes and maintains relevant departmental and end user Knowledge Base articles. Travel may be required where necessary. COMMUNICATIONS Internally/Externally Excellent responsive, respectful and professional communication skills to all parties required as standard using all available media. QUALIFICATIONS/EDUCATION REQUIRED MINIMUM Second Level with appropriate exposure/experience for the post. DESIRABLE Third Level and/or professional certifications/experience SKILLS/KNOWLEDGE REQUIRED MINIMUM Excellent knowledge of the end user computing environment including, but not limited to: Call Centre Technologies both Endpoint and Telephony Excellent knowledge of System Center Configuration Manager Excellent working knowledge of O365 Excellent working knowledge of Endpoint Operating Systems, including imaging and customisation. Good understanding of OKTA, Multi-Factor Authentication Active Directory Services, Group Policy Manager, Enterprise printing and Enterprise Telephony Corporate Security Administration Obligations including AV, VPN, Rapid 7 Vulnerability Mgmt. Mobile device Technologies, Management and encryption, Mobile Iron DESIRABLE ITIL SCRUM RELEVANT CAREER HISTORY/EXPERIENCE NECESSARY TO FULFILL THE JOB ROLE MINIMUM Hands on exposure and responsibility for the aforementioned skillset. Needs to be able to demonstrate same and be able to work independently when required. 3 years plus of hands on, end user computing infrastructure. Demonstrable experience with enterprise class software solutions. DESIRABLE Relevant and most recent professional IT certification is desirable, though not critical. COMPETENCIES (RELATING TO PERFORMANCE MANAGEMENT SCHEME COMPETENCY MODEL) Customer Obsession: With an intense focus on our customers, we will do what is in our power to establish and maintain effective relationships and gain their trust and respect. We will cultivate strategic customer relationships and gain their trust and respect. Decision Velocity: We will be driven by our decision velocity as we get great work accomplished and achieve the right results. Transparency: We will convey an image and behave in a manner that is open and transparent. This will happen by supporting our organisation's vision, strategic pillars, values and core competencies and demonstrating the qualities, traits, and demeanor that best supports transparency. Empowerment: We will be empowered and accountable around the work we do and in support of Wyndham Destinations (the culture, vision, strategic pillars, values and core competencies). We will get things done and be able to shift swiftly and effectively in support of our organization. ADDITIONAL COMPETENCIES & BEHAVIOURAL CRITERIA Excellent interpersonal, report writing and documentation skills. Ability to learn quickly from team members on business information systems and to demonstrate an ability to train others where required. A professional, energetic, positive and committed attitude is essential. Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Desktop support engineer

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