• Dublin 2 - office based role
• Global business
• €55k - €60k base + 5% bonus + 5% pension

A global organisation is seeking a Service Now Business Analyst to support and enhance its Service Now platform throughout the current implementation process. This is a key role within the IT team, focused on optimising ITSM processes, driving platform improvements, and delivering stakeholder value.

Key Responsibilities:

• Maintain and enhance the Service Now platform, including biannual upgrades and new workflow development.
• Analyse business needs, document requirements, and configure the platform accordingly.
• Deliver training and provide support to end-users and fulfilment teams.
• Collaborate with cross-functional teams to improve IT service delivery and reporting.
• Drive continuous improvement and ensure alignment with best practices.

Ideal Candidate:

• 2+ years' experience in a Business Analyst role with strong Service Now experience
• Deep understanding of Service Now capabilities and ITSM processes (Incident, Problem, Change, Request, Configuration).
• Certified Service Now System Administrator (CSA) ideally
• Strong grasp of ITIL principles (ITIL v3 or v4 certification a plus).
• Excellent analytical, communication, and stakeholder engagement skills.
• Experience with Agile/Scrum; familiarity with Lean or Six Sigma is beneficial.

What’s on Offer:

• Opportunity to work on a global platform with cutting-edge tools.
• Hybrid working model with flexible arrangements.
• Career development and ongoing training in Service Now technologies.

Apply now to take the next step in your Service Now career.

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