POSITION SUMMARY:
Milliman, Practice Support Services (PSS) is looking to hire an IT Operations Analyst. The person in this role will provide IT support to European users/stockholders. This person will work out of Milliman’s Dublin Office
RESPONSIBILITIES:
Perform System configuration and deployment for all Windows and Mac OS endpoints and peripherals.
Provide end user support to both on-site and remote employees, including application and hardware troubleshooting, account issues, and process education.
Provide on-site support for office systems, including conference room AV connectivity, printer maintenance, and room booking hardware.
Diagnose system hardware, software, and operator problems
Assist staff with the installation, configuration, repair, and ongoing usability of computers, telephones, peripheral equipment and software within established standards and guidelines.
Provide advanced troubleshooting on complicated IT issues.
Perform troubleshooting and investigation of technical issues.
Work support tickets from IT Support Team and monitor work queue.
Ensure all network operations are continually in compliance with regulatory standards.
Participate in change control process to align with our auditing workflow and take part in annual audits to produce evidence and attest actions were taken in accordance with our policies.
Perform regular employee security education campaigns, including training and phishing/malware simulations.
Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
Maintain and update inventory and asset management of computer hardware/software.
Purchase and track helpdesk related IT hardware, including peripherals/accessories, toner, monitors and replacement parts for laptops.
Apply updates and patches to systems regularly, including administration of our patch management platform.
Run audit reports against server environment for audit compliance.
Review documentation regularly, create and update when necessary.
Participate in on-call schedule to assist with after-hours and weekend support.
Participate in enterprise-wide IT projects and initiatives
Review documentation regularly, create and update when necessary. SKILLS & QUALIFICATIONS REQUIRED:
The ideal candidate must have minimum 2 years of experience working in a Desktop Support (or system administration) role with over one-hundred users.
The ideal candidate must have previous experience supporting a Microsoft Windows/Mac OS desktop environment.
The ideal candidate must have proficiency with services like Active Directory, Power Shell Scripting, specific to account/permissions administration.
The ideal candidate must have working knowledge of any endpoint management tool client automation software including SCCM and ITSM tool, and other system management technologies.
The ideal candidate must have previous experience with Windows Active Directory and Domain environments.
Must have excellent interpersonal skills, ability to work both independently and in collaboration with others, and proven success with working and collaborating across all areas and levels of the company.
Must be process oriented, with demonstrated passion and previous success working in technical customer support.
Must have the ability to effectively collaborate and communicate with other IT groups and SME’s to report issues, provide testing feedback and ground level support issues (both hardware and software).
Must have strong organizational skills, with the ability to prioritize and multi-task effectively.
Must have demonstrated ability to work independently as well as within teams.
Must possess outstanding customer service and interaction skills, as well as excellent verbal and written communications skills.
Must have demonstrated ability to be a team player and a willingness to lend a hand with any project.
Must have the ability to identify and resolve problems in a timely manner; skillfully gather, analyze and document information.
