Senior Director, Client Strategy Lead (fully Remote) Uk Based - Emea, Dublin, Within3

Published 2022-09-26
Expires 2022-10-26
ID #1186395463
Senior Director, Client Strategy Lead (fully Remote) Uk Based - Emea, Dublin, Within3
Ireland, Dublin, Dublin,
Published September 26, 2022

Job details:

Job type: Full time
Contract type: Permanent
Salary type: Monthly
Occupation: Senior director, client strategy lead (fully remote) uk based - emea
Work from home:

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Who We Are!

Within3's virtual engagement platform helps the top life science and pharmaceutical companies in the world to engage more efficiently with physicians and patients. Drugs get to market faster. Patients can be heard. Busy physicians can spend more time with patients.

We work hard to create a dynamic and collaborative culture where innovation is encouraged. Even as a globally distributed organization, we strive to create and maintain connections that not only make work fun but make our work better!

The Challenge

As part of our Global Client Success team, we are looking for a Client Strategy Lead in the EMEA region to build and preserve trusting relationships with our clients. Success will be built through the creation, implementation and development of strategic planning and relationship building with regional clients.

To succeed in this role, you will need to be an excellent communicator, able to collaborate with internal Business Development and build rapport with our clients. We also expect you to be a strategic thinker with an analytical mind and strong problem-solving skills. Ultimately, you'll secure strong relationships with our new and existing clients to build brand awareness, expand business and achieve revenue goals via these relationships.

What you can expect from the opportunity
Become a subject matter expert in Within3 solutions and be comprehensive in competitor solutions.
Build strong relationships with clients at multiple levels inside their organisations, client partners and Within3 partners.
Bespoke book of business, allowing you to understand and focus on client objectives and develop strategic plans to address them.
Proactively secure client renewals by laying a strong foundation, exceeding client expectations.
Identify upsell and cross-sell opportunities within existing accounts resulting in contract revenue growth.
Regularly host in-person and virtual client information sessions and workshops to expand Within3 awareness, increase utilisation, and upsell additional opportunities.
Support ongoing Business Development Team efforts within new and existing logos.
What you need to grow and succeed
Background in consultative selling and solutions
Pharmaceutical and healthcare industry experience
8+ years in client relationship management
Strong written, communication and presentation skills
Proven aptitude for hosting webcasts, webinars and live events with large client audiences - must be able to command the room and quickly pivot as conversation evolves
Leveraging CRM and other software tools to manage clients and related deliverables
Demonstrated flexibility to travel to client sites, congresses and internal in person meetings when needed/beneficial to grow skills and relationships (30% travel expected)
Must be located on the UK/ROI and have the right to work within the EU
Nice to haves:
Pharmaceutical and healthcare clinical/education
SaaS experience
SalesForce experience
Gainsight experience
Fluency in multiple languages
Don't meet every single requirement? Studies have shown that women, members of the LGBTQ+ community and people of colour are less likely to apply to jobs unless they meet every single qualification. At Within3 we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Whats on offer
Fully remote home-based flexible working
Create your own home working space, including MacBook Pro and monthly communication allowance.
You will benefit from our unique approach to flexible working - Work Life Balance! And we mean it!
A competitive compensation package & benefits programme aligned to your location.
Growth & advancement in a forward thinking and dynamic organization where culture is everything!
Don't believe us - check us out on glass doo r

Within3 is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at Within3 regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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